Terms & Conditions

See Below…

These Terms & Conditions set out the rules for using the DNA Security website and purchasing products from us. They cover important information about orders, payments, products, delivery, returns, warranties, and your use of our website. Effective September 16th 2026.

Introduction

Welcome to DNA Security. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing our website, creating an account, placing an order, or purchasing a product from us, you acknowledge that you have read and agree to these Terms & Conditions.

These Terms & Conditions should be read together with our Privacy Policy and Returns & Refunds Policy.

Products

DNA Security supplies a range of security products, including:

Alarm systems and equipment, including Paradox and IDS products
CCTV camera systems and equipment, including Hikvision and Provision products
ET gate automation and remote-control products
Related security accessories and equipment available through our online store

Product availability, specifications, images and pricing may change from time to time without prior notice.

While we make reasonable efforts to ensure that product descriptions, specifications and images are accurate, manufacturers may change product specifications, packaging, appearance or included accessories without notice.

Where a product is supplied according to a manufacturer’s specifications, the manufacturer’s current specifications will apply.

Website Information & Product Availability

We make reasonable efforts to keep the information on our website accurate and up to date. However, occasional errors may occur, including errors relating to pricing, product descriptions, availability or images.

If an obvious pricing, description or availability error affects an order, we reserve the right to contact you before fulfilling the order to clarify the error or discuss the available options.

Products displayed on the website are subject to availability. Adding a product to your cart does not guarantee that the product will remain available until payment has been successfully completed and the order has been accepted.

Account Registration

Certain features of the website may require you to create a customer account.

You are responsible for providing accurate and up-to-date information when creating an account or placing an order.

You are responsible for keeping your account credentials confidential and for all activity carried out through your account, unless you notify us of unauthorised access.

We reserve the right to suspend or restrict an account where we reasonably suspect fraudulent, unlawful, abusive or unauthorised activity.

Orders & Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation or payment confirmation does not necessarily constitute final acceptance of the order by DNA Security where circumstances require further verification.

We reserve the right to decline, cancel or partially fulfil an order where, for example:

A product is unavailable
There is an obvious pricing or product-information error
Payment cannot be verified or successfully processed
We reasonably suspect fraudulent or unauthorised activity
The order contains inaccurate or incomplete information
Circumstances outside our reasonable control prevent fulfilment

Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

Pricing

All prices displayed on the website are in South African Rand (ZAR).

Prices and promotions may change without prior notice. The price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of genuine or obvious pricing errors.

Where applicable, VAT will be included in the displayed price.

Delivery charges, where applicable, will be displayed during the checkout process or otherwise communicated before the order is finalised.

Payment

DNA Security may accept payment methods made available through the website, which may include:

Credit and debit cards through approved payment providers
Instant EFT
Direct bank transfer/EFT
Other payment methods made available at checkout

Orders requiring payment by EFT may only be processed once payment has been received and successfully verified.

DNA Security does not intentionally store customers’ full payment-card details. Payment information may be processed by third-party payment providers in accordance with their own security and privacy policies.

Delivery & Shipping

DNA Security delivers products throughout South Africa.

Orders are generally processed within 1–3 business days after payment has been successfully received and verified. Estimated delivery times may vary depending on the customer’s location, courier availability, product availability and other circumstances.

Where an estimated delivery period is provided, it is an estimate and not a guaranteed delivery date unless expressly agreed otherwise.

Shipping charges will be displayed at checkout or communicated before the order is finalised, where applicable.

Customers are responsible for providing a complete and accurate delivery address and contact information. DNA Security cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

Where a courier attempts delivery and the customer is unavailable or the delivery cannot be completed due to information supplied by the customer, additional delivery arrangements or charges may apply where permitted by law.

Delivery and risk in the goods will be handled in accordance with applicable South African law.

Inspection on Delivery

Customers are encouraged to inspect their order as soon as reasonably possible after delivery.

If a product appears to have been damaged during delivery, is incorrect, or appears to be missing components or accessories, please contact DNA Security as soon as reasonably possible with the order number and relevant details or photographs.

This does not limit any rights available to consumers under applicable South African consumer protection legislation.

Returns, Refunds & Exchanges

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy and applicable South African law.

Customers should contact DNA Security before sending any product back so that the appropriate return procedure and delivery instructions can be provided.

Products returned for a permitted change-of-mind return may be subject to applicable conditions relating to their condition, packaging, accessories and resaleability.

Products that are defective, incorrectly supplied, damaged on delivery or otherwise subject to statutory consumer remedies will be handled in accordance with applicable law.

Nothing in these Terms & Conditions or our Returns & Refunds Policy is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

Product Installation & Use

Unless expressly stated otherwise on the relevant product or service page, products purchased from DNA Security are supplied as products and do not automatically include installation, configuration or professional installation services.

Customers are responsible for ensuring that products are installed, configured and used correctly and in accordance with the applicable manufacturer’s instructions.

Where professional installation is required or recommended, customers should use a suitably qualified or competent installer.

Damage, faults or failures resulting from incorrect installation, wiring, configuration, modification, misuse, tampering, physical damage or use outside the manufacturer’s specifications may affect warranty or return claims where permitted by applicable law.

Manufacturer Warranties

Certain products may be covered by a manufacturer’s warranty or guarantee.

Where applicable, warranty claims may be subject to the manufacturer’s terms, conditions and assessment procedures.

DNA Security may require the product to be returned for inspection, testing or assessment before a warranty remedy is determined.

Nothing in these Terms & Conditions removes or limits any mandatory consumer rights that apply under South African law.

Website Use

You agree to use the DNA Security website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Introduce malicious software, code or other harmful material
Use the website for fraudulent or unlawful purposes
Submit false, misleading or fraudulent information
Attempt to interfere with another customer’s account or information
Copy, reproduce or commercially exploit website content without appropriate permission

We may restrict or terminate access to the website where reasonably necessary to protect the website, our business, our customers or third parties.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, product content, branding and other materials, is owned by or licensed to DNA Security.

You may access and use the website for personal and legitimate purchasing purposes.

You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.

Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, manufacturers, couriers or other external services.

DNA Security is not responsible for the content, availability, security, privacy practices or terms of third-party websites or services.

Your use of third-party services may be subject to the terms and conditions of those third parties.

Limitation of Liability

To the extent permitted by applicable law, DNA Security will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, supplier shortages, network or system failures, power interruptions, natural disasters, strikes, civil disruptions or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit liability or consumer rights where such exclusion or limitation is prohibited by South African law.

DNA Security will not be responsible for losses arising from the incorrect installation, configuration, modification, misuse or unauthorised alteration of products where the loss resulted from the customer’s actions or those of a third party.

Website Availability & Errors

We aim to keep the website available and functioning correctly but do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, updates or other operational reasons.

Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By using the website and placing an order, you acknowledge that your information may need to be processed for purposes including order processing, payment, delivery, customer support, account management, security and legal compliance.

Changes to These Terms

DNA Security may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The updated version will be published on the website with a revised effective date where appropriate.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of our website or the purchase of products from DNA Security will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally applicable dispute-resolution mechanisms.

Nothing in this section prevents a consumer from exercising a right or remedy available under applicable South African consumer protection legislation.

Complaints & Customer Support

If you have a question, complaint or concern regarding an order, product or service, please contact DNA Security directly so that we can investigate and attempt to resolve the matter.

Please provide your order number and relevant details where applicable.

Phone: 076 321 5747
Email: sales@dnasecurity.co.za

Acceptance of Terms

By accessing the DNA Security website, creating an account or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to any rights and protections provided to you by applicable South African law.

DNA Security reserves all rights not expressly granted under these Terms & Conditions.