Terms and Conditions

Effective Date: 18 June 2025

Welcome to DNA Security (“we”, “our”, or “us”). These Terms and Conditions apply to all visitors and customers of our website, www.dnasecurity.co.za. By using our website or purchasing from us, you agree to the terms below.

1. Company Information

This website is operated by DNA Security, a South African business specializing in home and commercial security systems.

2. Products & Services

We provide sales and support for:

  • Alarm Systems

  • CCTV Camera Systems

  • Intercom Systems

  • Home Networking (Wired and Wireless)

3. Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards (via secure payment gateways)

  • Instant EFT

  • Direct Bank Transfer (EFT)

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.

4. Shipping & Delivery

  • Delivery is available throughout South Africa.

  • Orders are processed within 1–3 business days.

  • Delivery times vary by location but usually take 2–5 business days.

  • Shipping costs are calculated at checkout based on order weight and destination.

5. Returns & Refund Policy

We aim to ensure your complete satisfaction. If you’re not happy with a product:

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • You must contact us first to initiate a return.

  • Refunds will be processed within 7 business days once the returned item is inspected.

  • Return shipping costs are the responsibility of the customer unless the product is defective or sent in error.

6. Website Use

By using this website, you agree:

  • Not to misuse or interfere with the functionality of the site.

  • Not to use the website for fraudulent or harmful activities.

  • To provide accurate, truthful information when placing orders or creating accounts.

7. Limitation of Liability

DNA Security is not responsible for any damages resulting from the use or misuse of our website or products. We are not liable for delivery delays or failures due to circumstances beyond our control.

8. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in a South African court of law.

9. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.