Privacy Policy

Your Privacy Matters…

At DNA Security, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. Effective September 16th 2026.

Introduction

DNA Security respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or make a purchase from us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you interact with our website or purchase products from us, including:

Full name
Contact number
Email address
Billing and shipping address
Payment information, processed securely through third-party payment providers
IP address, browser information, and other technical information used for website analytics and security

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of purchased products
Communicate with you about your orders, enquiries, or support requests
Provide customer service and assistance
Send promotional communications where you have provided the appropriate consent
Improve our website, products, and services
Detect and prevent fraud, abuse, or security issues
Comply with applicable legal and regulatory requirements

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Access to personal information is limited to authorized persons who require it for legitimate business purposes.

Payment information is processed through third-party payment providers. DNA Security does not intentionally store sensitive payment card details on its website.

Sharing Your Information

DNA Security does not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Payment service providers for processing payments
Delivery and courier providers for fulfilling orders
Service providers that assist with website operation, hosting, security, or analytics
Authorities or other parties where disclosure is required by law or necessary to prevent fraud or protect our rights

We only share information where reasonably necessary for the relevant purpose.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

Remember items in your shopping cart
Keep you logged into your account
Understand how visitors use our website
Improve website performance and functionality
Support security and fraud prevention

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent for marketing communications
Object to certain uses of your personal information
Lodge a complaint with the Information Regulator of South Africa

If you would like to exercise any of these rights or have a privacy-related enquiry, please contact us at sales@dnasecurity.co.za.

Third-Party Services and Links

Our website may use or contain links to third-party services, including payment providers, delivery services, analytics providers, or other external websites.

These third parties may have their own privacy policies and terms. DNA Security is not responsible for the privacy practices or content of external websites, and we recommend reviewing their policies before providing them with personal information.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without appropriate consent.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be published on this page, together with an updated effective date.